<font><font color="#000000" face="Arial" size="2"><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><b><i><font color="#ff0080" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(255, 0, 128); font-size: 13.5pt; font-weight: bold;">Hi, this is Celine. I can't get my DVD out</span></font></i></b><b><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt; font-weight: bold;"> </span></font></b><b><i><font color="#ff0080" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(255, 0, 128); font-size: 13.5pt; font-weight: bold;">!!!</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support:</span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;"> Have you tried pushing the button?</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><b><i><font color="#ff0080" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(255, 0, 128); font-size: 13.5pt; font-weight: bold;">Yes, I'm sure it's really stuck.</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support:
</span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">That doesn't sound good; I'll make a note.</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><b><i><font color="#ff0080" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(255, 0, 128); font-size: 13.5pt; font-weight: bold;">No, wait a minute, I hadn't inserted it<br>
yet. It's still on my desk . . . sorry. Thank you.</span></font></i></b><font color="#a2a2a2" face="Arial" size="6"><span style="font-family: Arial; color: rgb(162, 162, 162); font-size: 24pt;"><br>...............................................</span></font><font color="white" face="Arial" size="5"><span style="font-family: Arial; color: white; font-size: 18pt;"><br>
.</span></font><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt;"> </span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support:</span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;"> Click on the 'MY COMPUTER' icon on the<br>
left of the screen.</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><i><font color="#71b2cf" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(113, 178, 207); font-size: 13.5pt;">Your left or my left?</span></font></i><i><font color="black" face="Calibri" size="2"><span style="font-style: italic; font-family: Calibri; color: black; font-size: 10pt;"> </span></font></i><font color="#a2a2a2" face="Arial" size="6"><span style="font-family: Arial; color: rgb(162, 162, 162); font-size: 24pt;"><br>
...............................................</span></font><font color="white" face="Arial" size="5"><span style="font-family: Arial; color: white; font-size: 18pt;"><br>.</span></font><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt;"> </span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support: </span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">Hello. How may I help you?</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Male Customer: </span></font><b><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt; font-weight: bold;"> </span></font></b><b><i><font color="#0000a1" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(0, 0, 161); font-size: 13.5pt; font-weight: bold;">Hi . . . I can't print.</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support: </span></font><b><i><font color="#a16252" face="Calibri" size="4"><span style="font-style: italic; font-family: Calibri; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">Would you click on 'START' for me and . . .</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer: </span></font><b><i><font color="#0000a1" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(0, 0, 161); font-size: 13.5pt; font-weight: bold;">Listen pal; don't start getting technical on<br>
me. I'm not Billi Gates!!!</span></font></i></b><font color="#a2a2a2" face="Arial" size="6"><span style="font-family: Arial; color: rgb(162, 162, 162); font-size: 24pt;"><br>...............................................</span></font><font color="white" face="Arial" size="5"><span style="font-family: Arial; color: white; font-size: 18pt;"><br>
.</span></font><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt;"> </span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><font color="#e000e0" face="Arial" size="4"><span style="font-family: Arial; color: rgb(224, 0, 224); font-size: 13.5pt;">Good afternoon, this is Ma<strong><b><font face="Arial"><span style="font-family: Arial;">rtha</span></font></b></strong>. I can't<br>
print.
Every time I try, it says . . . 'CAN'T FIND<br>PRINTER'. I even lifted the printer and placed it<br>in front of the monitor, but the computer still<br>says it can't find it!!!</span></font><font color="#a2a2a2" face="Arial" size="6"><span style="font-family: Arial; color: rgb(162, 162, 162); font-size: 24pt;"><br>
...............................................</span></font><font color="white" face="Arial" size="5"><span style="font-family: Arial; color: white; font-size: 18pt;"><br>.</span></font><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt;"> </span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><i><font color="#4141ff" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(65, 65, 255); font-size: 13.5pt;">I have problems printing in
red.</span></font></i><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>Tech Support:</span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;"> Do you have a color printer?</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><i><font color="#4141ff" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(65, 65, 255); font-size: 13.5pt;">Aaaah . . . . . . . . . . thank you.</span></font></i><font color="#a2a2a2" face="Arial" size="6"><span style="font-family: Arial; color: rgb(162, 162, 162); font-size: 24pt;"><br>
...............................................</span></font><font color="white" face="Arial" size="5"><span style="font-family: Arial; color: white; font-size: 18pt;"><br>.</span></font><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt;"> </span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support: </span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">What's on your monitor now, ma'am?</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><b><i><font color="#df007f" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(223, 0, 127); font-size: 13.5pt; font-weight: bold;">A teddy bear that my boyfriend bought for<br>
me at the 7-11
store.</span></font></i></b><b><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt; font-weight: bold;"> </span></font></b><font color="#a2a2a2" face="Arial" size="6"><span style="font-family: Arial; color: rgb(162, 162, 162); font-size: 24pt;"><br>
...............................................</span></font><font color="white" face="Arial" size="5"><span style="font-family: Arial; color: white; font-size: 18pt;"><br>.</span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><b><i><font color="#4100c2" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(65, 0, 194); font-size: 13.5pt; font-weight: bold;">My keyboard is not working anymore.</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support: </span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">Are you sure your keyboard is plugged<br>
into the computer?</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><b><i><font color="#4100c2" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(65, 0, 194); font-size: 13.5pt; font-weight: bold;">No. I can't get behind the computer.</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support: </span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">Pick up your keyboard and take ten<br>
steps backwards.</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><b><i><font color="#4100c2" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(65, 0, 194); font-size: 13.5pt; font-weight: bold;">Okay.</span></font></i></b><font color="black" face="Calibri" size="4"><span style="font-family: Calibri; color: black; font-size: 13.5pt;"><br>
Tech Support: </span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">Did the keyboard come with you?</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><b><i><font color="#4100c2" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(65, 0, 194); font-size: 13.5pt; font-weight: bold;">Yes.</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support: </span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">That means the keyboard is not plugged<br>
in. Is there another keyboard?</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><b><i><font color="#4100c2" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(65, 0, 194); font-size: 13.5pt; font-weight: bold;">Yes, there's another one here. Wait a<br>
moment please. . . . . . . Ah, that one does work.<br>Thanks.</span></font></i></b><b><i><font color="black" face="Calibri" size="2"><span style="font-style: italic; font-family: Calibri; color: black; font-size: 10pt; font-weight: bold;"> </span></font></i></b><font color="#a2a2a2" face="Arial" size="6"><span style="font-family: Arial; color: rgb(162, 162, 162); font-size: 24pt;"><br>
...............................................</span></font><font color="white" face="Arial" size="5"><span style="font-family: Arial; color: white; font-size: 18pt;"><br>.</span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support:</span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;"> Your password is the small letter 'a' as in<br>
apple, a capital letter 'V' as in
Victor, and the number '7'.</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>Customer:</span></font><b><i><font color="#c20000" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(194, 0, 0); font-size: 13.5pt; font-weight: bold;"> </span></font></i></b><b><i><font color="#0060a0" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(0, 96, 160); font-size: 13.5pt; font-weight: bold;">Is that '7' in capital letters?</span></font></i></b><font color="#a2a2a2" face="Arial" size="6"><span style="font-family: Arial; color: rgb(162, 162, 162); font-size: 24pt;"><br>
...............................................</span></font><font color="white" face="Arial" size="5"><span style="font-family: Arial; color: white; font-size: 18pt;"><br>.</span></font><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt;">
</span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><font color="purple" face="Arial" size="4"><span style="font-family: Arial; color: purple; font-size: 13.5pt;">I can't get on the internet.</span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support:</span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;"> Are you absolutely sure you used the<br>
correct password?</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><font color="purple" face="Arial" size="4"><span style="font-family: Arial; color: purple; font-size: 13.5pt;">Yes, I'm sure. I saw my co</span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">-</span></font></i></b><font color="purple" face="Arial" size="4"><span style="font-family: Arial; color: purple; font-size: 13.5pt;">worker do it. </span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support: </span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">Can you tell me what the password was?</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer:<b><i><span style="font-style: italic; font-weight: bold;">
</span></i></b></span></font><font color="purple" face="Arial" size="4"><span style="font-family: Arial; color: purple; font-size: 13.5pt;">Five dots.</span></font><font color="#a2a2a2" face="Arial" size="6"><span style="font-family: Arial; color: rgb(162, 162, 162); font-size: 24pt;"><br>
...............................................</span></font><font color="white" face="Arial" size="5"><span style="font-family: Arial; color: white; font-size: 18pt;"><br>.</span></font><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt;"> </span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support:</span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;"> What anti-virus program do you use?</span></font></i></b><font color="black" face="Calibri" size="4"><span style="font-family: Calibri; color: black; font-size: 13.5pt;"><br>
Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><b><i><font color="#002f80" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(0, 47, 128); font-size: 13.5pt; font-weight: bold;">Netscape.</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">That's not an anti-virus program.</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer:<b><i><span style="font-style: italic; font-weight: bold;">
</span></i></b></span></font><b><i><font color="#002f80" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(0, 47, 128); font-size: 13.5pt; font-weight: bold;">Oh, sorry . . . Internet Explorer.</span></font></i></b><font color="#a2a2a2" face="Arial" size="6"><span style="font-family: Arial; color: rgb(162, 162, 162); font-size: 24pt;"><br>
...............................................</span></font><font color="white" face="Arial" size="5"><span style="font-family: Arial; color: white; font-size: 18pt;"><br>.</span></font><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt;"> </span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><b><i><font color="#00a1e0" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(0, 161, 224); font-size: 13.5pt; font-weight: bold;">I have a huge problem! My friend has<br>
placed a screen saver on my computer . . . but,<br>every</span></font></i></b><b><i><font color="black" face="Calibri" size="2"><span style="font-style: italic; font-family: Calibri; color: black; font-size: 10pt; font-weight: bold;"> </span></font></i></b><b><i><font color="#00a1e0" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(0, 161, 224); font-size: 13.5pt; font-weight: bold;">time I move my mouse, it disappears.</span></font></i></b><font color="#a2a2a2" face="Arial" size="6"><span style="font-family: Arial; color: rgb(162, 162, 162); font-size: 24pt;"><br>
...............................................</span></font><font color="white" face="Arial" size="5"><span style="font-family: Arial; color: white; font-size: 18pt;"><br>.</span></font><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt;"> </span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support: </span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">How may I help you?</span></font></i></b><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt;"> </span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><b><i><font color="#ff6088" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(255, 96, 136); font-size: 13.5pt; font-weight: bold;">I'm writing my first email.</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Tech Support:
</span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">OK, and what seems to be the probl</span></font></i></b><b><i><font color="#a16252" face="Arial" size="2"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 10pt; font-weight: bold;">em</span></font></i></b><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">?</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer:<b><i><span style="font-style: italic; font-weight: bold;"> </span></i></b></span></font><b><i><font color="#ff6088" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(255, 96, 136); font-size: 13.5pt; font-weight: bold;">Well, I have the letter 'a' in the
address,<br>but how do I get the little circle around it.</span></font></i></b><font color="#a2a2a2" face="Arial" size="6"><span style="font-family: Arial; color: rgb(162, 162, 162); font-size: 24pt;"><br>...............................................</span></font><font color="white" face="Arial" size="5"><span style="font-family: Arial; color: white; font-size: 18pt;"><br>
.</span></font><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt;"> </span></font><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
A woman customer called the Canon help desk because<br>she had a problem with her printer.<br>Tech Support: </span></font><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">Are you running it under windows?</span></font></i></b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt;"><br>
Customer:</span></font><b><i><font color="#c062ff" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(192, 98, 255); font-size: 13.5pt; font-weight: bold;"> No, my desk is next to the door, but that<br>
is a good point. The man sitting next to me isby<br>a window, and his printer is working fine!</span></font></i></b><font color="#a2a2a2" face="Arial" size="6"><span style="font-family: Arial; color: rgb(162, 162, 162); font-size: 24pt;"><br>
...............................................</span></font><font color="white" face="Arial" size="1"><span style="font-family: Arial; color: white; font-size: 7.5pt;"><br>.<br>.</span></font><b><font color="#a2a2a2" face="Arial" size="4"><span style="font-family: Arial; color: rgb(162, 162, 162); font-size: 13.5pt; font-weight: bold;">And last, but not least . . .</span></font></b><b><font color="white" face="Arial" size="1"><span style="font-family: Arial; color: white; font-size: 7.5pt; font-weight: bold;"><br>
.</span></font></b><b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt; font-weight: bold;"><br>Tech Support: </span></font></b><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">Okay Bob, press the control and escape<br>
keys at the same time.</span></font></i></b><b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt; font-weight: bold;"> </span></font></b><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;"> That brings up a task list in the<br>
middle of the screen.</span></font></i></b><b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt; font-weight: bold;">
</span></font></b><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;"> Now, type the letter 'P' to bring<br>
up the Program Manager.</span></font></i></b><b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt; font-weight: bold;"><br>Customer: </span></font></b><b><i><font color="#2020a0" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(32, 32, 160); font-size: 13.5pt; font-weight: bold;">I don't have a 'P'.</span></font></i></b><b><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt; font-weight: bold;"> </span></font></b><b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt; font-weight: bold;"><br>
Tech Support: </span></font></b><b><i><font color="#a16252" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">On your keyboard, Bob.</span></font></i></b><b><font color="black" face="Calibri" size="2"><span style="font-family: Calibri; color: black; font-size: 10pt; font-weight: bold;"> </span></font></b><b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt; font-weight: bold;"><br>
Customer: </span></font></b><b><i><font color="#2020a0" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(32, 32, 160); font-size: 13.5pt; font-weight: bold;">What do yo</span></font></i></b><b><i><font color="black" face="Calibri" size="2"><span style="font-style: italic; font-family: Calibri; color: black; font-size: 10pt; font-weight: bold;"> </span></font></i></b><b><i><font color="black" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: black; font-size: 13.5pt; font-weight: bold;">u
</span></font></i></b><b><i><font color="#2020a0" face="Arial" size="4"><span style="font-style: italic; font-family: Arial; color: rgb(32, 32, 160); font-size: 13.5pt; font-weight: bold;">mean?</span></font></i></b><b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt; font-weight: bold;"><br>
Tech Support: </span></font></b><b><font color="#a16252" face="Arial" size="4"><span style="font-family: Arial; color: rgb(161, 98, 82); font-size: 13.5pt; font-weight: bold;">'<i><span style="font-style: italic;">P' . . . on your keyboard, Bob.</span></i></span></font></b><b><font color="black" face="Arial" size="4"><span style="font-family: Arial; color: black; font-size: 13.5pt; font-weight: bold;"><br>
</span></font></b></font></font>