Sounds like some sort of wiki would be suitable.<br><br><div class="gmail_quote">On Nov 9, 2007 9:27 AM, Wayne Johnson <<a href="mailto:wdtj@yahoo.com">wdtj@yahoo.com</a>> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div><div style="font-family: arial,helvetica,sans-serif; font-size: 12pt;">I know this is a bit off topic...<br><br>Our support organization is trying to create a problem determination
guide for our product. What I mean is a "scripted" flow chart that
they run through to try and isolate (or even fix) a customer's
problem. The biggest issue I see with this is that as a product
changes over it's lifetime, the contents of this guide will change. In
addition, we'll want this to be developed by the support personal as
they gain experience with the product, finding new diagnostic
procedures and tools.<br><br>This is likely something built on a
hierarchical database with a bunch of questions like, does this work?
Does that error occur? Is there this message in a log?<br><br>Anyone seen this? Any suggestions.<br><div> </div><span style="font-family: courier;">--- </span><br style="font-family: courier;"><font color="#888888"><span style="font-family: courier;">
Wayne Johnson, | <span style="color: rgb(191, 95, 0);">There are two kinds of people: Those</span> </span><br style="font-family: courier;"><span style="font-family: courier;">3943 Penn Ave. N. |
<span style="color: rgb(191, 95, 0);">who say to God, "Thy will be done," </span></span><br style="font-family: courier;"><span style="font-family: courier;">Minneapolis, MN 55412-1908 | <span style="color: rgb(191, 95, 0);">
and those to whom God says, "All right, </span></span><br style="font-family: courier;"><span style="font-family: courier;">(612)
522-7003 | <span style="color: rgb(191, 95, 0);">then, have it your way." --C.S. Lewis</span><br></span></font><div class="WgoR0d"><div><br></div></div></div><div class="WgoR0d"><br>__________________________________________________
<br>Do You Yahoo!?<br>Tired of spam? Yahoo! Mail has the best spam protection around <br><a href="http://mail.yahoo.com" target="_blank">http://mail.yahoo.com</a> </div></div><br>_______________________________________________
<br>TCLUG Mailing List - Minneapolis/St. Paul, Minnesota<br><a href="mailto:tclug-list@mn-linux.org">tclug-list@mn-linux.org</a><br><a href="http://mailman.mn-linux.org/mailman/listinfo/tclug-list" target="_blank">http://mailman.mn-linux.org/mailman/listinfo/tclug-list
</a><br><br></blockquote></div><br>