I have had better luck with CL then my local provider, CL fixes things faster than HTC, CL has better speeds, and if CL goes down its like 3-10 minutes. HTC goes down its more like a day they are down.. On Mon, Aug 15, 2016 at 8:33 PM, Justin Krejci <jus at krytosvirus.com> wrote: > I had a similar experience but having to do with fees connected to my > moving from one address to another. After 8 or 9 phone calls and still not > getting service activated on the scheduled move in date (or even the next > couple of days) I did get a fee that we had agreed to beforehand would not > happen. After numerous more calls and lots of them arguing they had no > record of any such agreement (the supervisor I had spoken to before the > move claimed there would be a note on my account) I was finally fed up. I > told them, "I know you record all phone calls so I demand you dig up all of > the calls with me on these dates." I proceeded to give them the multiple > dates I had logged my phone calls on. They reluctantly agreed to do this > but said it could take up to a couple of days to do. The next morning (or > maybe it was even later that same day) they called me back and decided it > was easier and likely way cheaper to just refund me all of the fees and > other crap they tacked onto my account, including a new modem rental that I > specifically told them I don't want. I said, "if you want the modem back > you better provide me a shipping label or else send someone to come get it > at my convenience." They eventually caved on all points. > > At this point my plan is to never make any changes with them as they > always screw something up on every change. > > This is, by far, superior to my experiences with Comcast who are now > forbidden from ever attaching their network to my house (TV and internet > both). > > Sigh... At least I can run Linux and stuff and have been windows free on > my laptops and workstations for a long time now. Dealing with windows is > like dealing with CenturyLink, you have to pay an extra hidden fee that is > just waiting to give you a bad day, seemingly on purpose. > > Still running Linux Mint on my laptop and workstation to much > satisfaction. > > > > > > -------- Original message -------- > From: Ryan Coleman <ryan.coleman at cwis.biz> > Date: 8/15/16 4:00 PM (GMT-06:00) > To: TCLUG Mailing List <tclug-list at mn-linux.org> > Cc: cialug at cialug.org > Subject: Re: [tclug-list] Get it in writing > > I fought with Century Link over the FTTN speeds and refused to pay a penny > after the first weekend when only their speed test met the speed > expectations. > > I got my $250 back for the installation. > > Twice. > > It helps to argue and work on breach of contract to get them to abide by > the agreement. > > On Aug 15, 2016, at 3:54 PM, Brian Wood <woodbrian77 at gmail.com> wrote: > > I signed up recently with CenturyLink and we agreed to a $50 > discount off the price of the modem. Now I got the first bill > and no discount. I called them and they said they could only > give me a $25 discount -- something about how that was all > that was available at the time I signed up. I didn't get the > terms we agreed to in writing so I just said OK. But at least I > can let others know of what happened and maybe help you > avoid the same mistake. > > -- > Brian > Ebenezer Enterprises - In G-d we trust. > http://webEbenezer.net <http://webebenezer.net/> > > > _______________________________________________ > TCLUG Mailing List - Minneapolis/St. Paul, Minnesota > tclug-list at mn-linux.org > http://mailman.mn-linux.org/mailman/listinfo/tclug-list > > > > _______________________________________________ > TCLUG Mailing List - Minneapolis/St. Paul, Minnesota > tclug-list at mn-linux.org > http://mailman.mn-linux.org/mailman/listinfo/tclug-list > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://mailman.mn-linux.org/pipermail/tclug-list/attachments/20160815/4dd591cc/attachment-0001.html>