Mike Miller wrote: > On Thu, 18 Jun 2009, Donovan wrote: > >> I'd have to agree. Nano has always been kind of a weird shop. My >> wife refused to come in with me because the people behind the counter >> never seemed to care or were flat out unfriendly. >> >> >> On Thu, Jun 18, 2009 at 2:53 PM, Chuck Cole<cncole at earthlink.net> wrote: >> >>> I could get no help at all if I asked a question, and it was not >>> clear whether they stocked what I was looking for. The sales staff >>> was rude and and gave no time unless a customer immediately stated a >>> product they could ring up. > > > I'll third that. I don't let such things bother me too much, but yes, > they can be very arrogant and rude. One guy in particular stands > out. I would say that he is tall, medium build, brown hair, maybe 35 > years old. He's the kind of guy who will appear to ignore you while > you are speaking, not acknowledge the truth or value in what you have > said, and he's kind of abrasive. He seems happy to be able to say > that he cannot help you with something because it is no longer under > warranty. It's just not a good experience talking to him. I also > think he wants to get you out quickly and process customers as quickly > as possible. He might be one of the senior workers there and he is > setting a bad example. Some of the other guys are fine. If they are > paid by the number of customers they process, that would explain it. > They certainly should be made aware of this, so I have cc'ed them. I know who you are referring to, so I know they will. > I still go there a little because it is close. I have been going much > more often to Micro Center in St. Louis Park -- a bit of a drive but > excellent prices. > > People say all the time that the staff at Gen Nano are rude. I don't > think you can have a discussion about that shop without having this > come up. Why doesn't the owner know about it? It definitely costs > him money. > > I'm only bothering to write about this now because someone on the list > knows the owner, so maybe the business can improve. If the owner is > paying the workers more money for processing more customers, he should > think about that a little bit more. > > Mike I know many of the guys there, and have lurked here for years. I worked there in 2006 and 2007 doing a little bit of everything. During that time there was no compensation based on per-employee sales #'s. In fact, only people that needed elevated privileges had their own logins to the sales system, everyone else used a generic login. I would bet this hasn't changed. I have always considered GNS a great resource for us to have in the twin cities, and I really hope they continue to be successful. -Dean