On Thu, May 15, 2008 at 12:21 PM, <tclug at b-o-b.homelinux.com> wrote: > What I am looking for is pretty basic. I would like employees to have the > ability to report problems regarding application, hardware, etc. I would > like all employees to see the status of all the tickets submitted. I've used dotProject [1] in the past in a few different situations and found it quite useful. In the end, I customized all of them and found it to be pretty simple as well. The helpdesk plug-in should do what you want off the bat and since it's been a while since I last used it, it might be incorporated by now. Eric [1] http://www.dotproject.net/index.php