Another tool I've used that may be similar is called Protege. http://protege.stanford.edu/ John J. Trammell wrote: > Sounds like some sort of wiki would be suitable. > > On Nov 9, 2007 9:27 AM, Wayne Johnson <wdtj at yahoo.com > <mailto:wdtj at yahoo.com>> wrote: > > I know this is a bit off topic... > > Our support organization is trying to create a problem > determination guide for our product. What I mean is a "scripted" > flow chart that they run through to try and isolate (or even fix) > a customer's problem. The biggest issue I see with this is that > as a product changes over it's lifetime, the contents of this > guide will change. In addition, we'll want this to be developed > by the support personal as they gain experience with the product, > finding new diagnostic procedures and tools. > > This is likely something built on a hierarchical database with a > bunch of questions like, does this work? Does that error occur? > Is there this message in a log? > > Anyone seen this? Any suggestions. > > --- > Wayne Johnson, | There are two kinds of people: Those > 3943 Penn Ave. N. | who say to God, "Thy will be done," > Minneapolis, MN 55412-1908 | and those to whom God says, "All right, > (612) 522-7003 | then, have it your way." --C.S. Lewis > > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com > > _______________________________________________ > TCLUG Mailing List - Minneapolis/St. Paul, Minnesota > tclug-list at mn-linux.org <mailto:tclug-list at mn-linux.org> > http://mailman.mn-linux.org/mailman/listinfo/tclug-list > <http://mailman.mn-linux.org/mailman/listinfo/tclug-list> > > > ------------------------------------------------------------------------ > > _______________________________________________ > TCLUG Mailing List - Minneapolis/St. Paul, Minnesota > tclug-list at mn-linux.org > http://mailman.mn-linux.org/mailman/listinfo/tclug-list > -- Jon Schewe | http://mtu.net/~jpschewe If you see an attachment named signature.asc, this is my digital signature. See http://www.gnupg.org for more information. For I am convinced that neither death nor life, neither angels nor demons, neither the present nor the future, nor any powers, neither height nor depth, nor anything else in all creation, will be able to separate us from the love of God that is in Christ Jesus our Lord. - Romans 8:38-39 -------------- next part -------------- An HTML attachment was scrubbed... URL: http://mailman.mn-linux.org/pipermail/tclug-list/attachments/20071109/b8bb4cf0/attachment.htm