Drop the box into safemode with networking and then do an upgrade to
the AV program.  Also, download Lavasoft's Adaware.  I had to fight a
spyware issue on my in-laws computer.  Quick rundown of steps taken:

-Reboot into networked safe mode.  Upgrade AV program.
-download and install Lavasoft's adaware
-reboot into safe mode (non-networked) and do full AV scan/clean
-reboot into safe mode again
-Run Adaware and fix/delete everything it lists
-reboot and should be okay

I've found that PestScan and Spybot are completely worthless.

On Thu, 26 Aug 2004 12:24:45 -0500, Carl Zeilon <pclinux at charter.net> wrote:
> I've been cleaning several machines very successfully in the last weeks.  I
> now have one that is stumping me.  Both PestScan & Norton 04AV (Hard to
> believe!) are showing files in Windows\Downloaded Program Files.  These
> were not detected by SpyBot or AdAware.  I don't see any listing in my
> Hijack This log either.  This is the directory that contains the active X
> controls.  There appear to be no such files, hidden or otherwise.  I
> deleted everything just for fun, but both programs still show files
> present.  Using Search for the specific files shows nothing anywhere on the
> drive.  Any suggestions?

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