On Tue, 24 Aug 2004 10:50:41 -0500, Munir Nassar <nassarmu at redconcepts.net> wrote: > johnnyfulcrum wrote: >> Hi - >> Been looking for some "live chat" software - the kind where when a >> user is browsing your web site, they can click a button and it'll >> launch a chat session with a tech or operator of the site. >> I found quite a few commercial packages - some with monthly fees, >> some without and I also found Crafty Syntax's live help system via >> source forge (http://www.craftysyntax.com/livehelp/?v=2.7). >> I need something that'll run on a linux box and preferably >> open-source. Anyone have any experience with the admin/install/upkeep >> of live help systems? Any recommendations? > > cgiirc.sf.net > > it is basically an irc client with a cgi wrapper, you can restrict which > channels, servers, commands and even nicks which people use. > > very customizable, Sweet cgi! But I am looking for a system a bit more dumbed down - on both ends. User on web clicks button to chat live with support/sales dude/whatever, and then Joe Blow tech operator sees a chat request from said Web surfer, answers the chat call and starts helping the surfer out. Joe Blow may have two or three chats going at once, but the end users only chat with Joe Blow and don't see other's chats. I have Road Runner Cable and they have a Live support chat - where you click and get connected to a tech support person. It seems as if you're chatting one on one with the person, but I bet they have multiple chats going at once and have some big "command queue" screen up... > > -- > Munir Nassar > > _______________________________________________ > TCLUG Mailing List - Minneapolis/St. Paul, Minnesota > Help beta test TCLUG's potential new home: http://plone.mn-linux.org > Got pictures for TCLUG? Beta test http://plone.mn-linux.org/gallery > tclug-list at mn-linux.org > https://mailman.real-time.com/mailman/listinfo/tclug-list _______________________________________________ TCLUG Mailing List - Minneapolis/St. Paul, Minnesota Help beta test TCLUG's potential new home: http://plone.mn-linux.org Got pictures for TCLUG? Beta test http://plone.mn-linux.org/gallery tclug-list at mn-linux.org https://mailman.real-time.com/mailman/listinfo/tclug-list