Well, here is the progress of the battle so far. I like the little prompt they give me about sort of computer I'm supposed to have (IBM based or Mac based). It kind of tells you who they are used to dealing with. I'd encourage everyone to get in the act. I really don't want to be left out in the cold for convenient access to government services. I've spent way too much time waiting in endless lines... Here's how to get involved: Start your browser Surf to www.dps.state.mn.us/autolicense. Press the credit card button. Restart your browser Surf to www.dps.state.mn.us/autolicense. Send an nice e-mail to the convenient e-mail address on the page. DVS Motor Vehicles wrote: > > Thank you for contacting Driver and Vehicle Services, > > We apologize for the inconvenience you experienced. While most transactions > are being completed successfully, a few customers have informed us that they > experienced problems when using their credit cards or with the routing > number for ACH transactions. Our technicians are looking into the matter. > In order to help us determine where the errors are occurring, we would > greatly appreciate any additional information that you can provide. This > includes the following: > > What type of computer is being used? (IBM based or Mac based) It fails both on Linux running on a Pentium and Solaris running on a Sparc > > What type of browser is being used? (Internet Explorer or Netscape) Netscape 4.61, Netscape 4.72, Netscape 4.75, and Mozilla M7 > > Where did the problem occur when using our Internet renewal web site? I surf to http://www.dps.state.mn.us/autolicense, this automatically forwards me to http://www.dps.state.mn.us/dvs/renewTest/Renewal/home.asp, I then press the [credit card] button, and my browser either does nothing (Mozilla), or blows out (Netscape). > > What problem did you encounter? I press the [credit card] button, and my browser either does nothing (Mozilla), or blows out (Netscape). > > Any additional comments or concerns that you have regarding this process? > > Although this information will not resolve your immediate situation, we will > use this to help eliminate these problems from occurring in the future, and > to further refine this process. You may still renew your registration > through the mail (please allow 20 days to process) or through your local > motor vehicle office <http://www.dps.state.mn.us/dvs/dvsmap/dvsmap.html> . > > Thank you for taking this additional time to inform us of the problems that > you have encountered. > > Sincerely, > Operator #12 Kelly > > -----Original Message----- > From: Kent Schumacher [SMTP:kent at structural-wood.com] > Sent: Thursday, February 01, 2001 2:15 PM > To: DVS Motor Vehicles > Subject: Re: Driver and Vehicle services internet renewal > > When I go to the url you suggest > (http://www.dps.state.mn.us/autolicense), > it forwards my browser to > http://www.dps.state.mn.us/dvs/renewTest/Renewal/home.asp. > > If I then press the credit card button, my browser blows out. I > have now tried this > with Netscape 4.61, 4.72, 4.75, and Mozilla M7. All versions of > Netscape blow out > when I press the credit card button, Mozilla's barber pole spins for > a while and > then stops without anything happening. > > Thanks, > Kent > > DVS Motor Vehicles wrote: > > > > Thank you for contacting Driver and Vehicle Services, Try this > link to get > > to the renewal site. Operator #12 Kelly > > http://www.dps.state.mn.us/autolicense > > <http://www.dps.state.mn.us/autolicense> > > -----Original Message----- > > From: Kent Schumacher [SMTP:kent at structural-wood.com] > > Sent: Thursday, February 01, 2001 10:04 AM > > To: motor.vehicles at state.mn.us > > Subject: Driver and Vehicle services internet > renewal > > > > Hi, when I go to this url > > > > http://www.dps.state.mn.us/dvs/renewTest/Renewal/home.asp > > > > and press the credit card button, my browser blows up. > This > > is the only site I know that I have this problem with. > > > > I would really like to be able to renew my license on > line. > > > > Any suggestions?