> On Fri, 01 Dec 2000, you wrote:
> > How do you explain to people the difference between a Telco and an ISP?

0. The Internet uses packets (datagrams). 
1. The packets ride on phone lines.
2. For that (1) to work, Qwest has to set up ("provision") the line so
   that it can convey packets. 
3. Because of the distance between Qwest's CO and the customer, they
   refuse to provision the line. 
4. There's nothing Real-Time can do to change Qwest's policy. 

Andy