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<DIV dir=ltr align=left><SPAN class=581112622-15042010><FONT face=Arial
color=#0000ff size=2>Hi Torleiv,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=581112622-15042010><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=581112622-15042010><FONT size=2>
<DIV dir=ltr align=left><SPAN class=629071815-14042010><FONT face=Arial><FONT
color=#0000ff>My company, <U>iTech Solutions</U>, is a local, full service, IT
staffing, consulting, and recruiting firm <SPAN class=simulatepre1><SPAN
style="FONT-SIZE: 14pt; mso-bidi-font-family: 'Times New Roman'"><FONT
size=2>that has been in business for the past 15 years.<SPAN
style="mso-spacerun: yes"> <SPAN class=959432317-13042010> We have a proven
track record of providing quality professionals in all IT disciplines<SPAN
class=108575916-13042010>,</SPAN> both locally and nationally for contract,
contract to hire and fulltime opportunities. <SPAN
class=581112622-15042010>I am confident that we would be successful in
finding potential Tech Support Managers for you</SPAN> in the Twin
Cities. </SPAN></SPAN></FONT></SPAN></SPAN></FONT></FONT></SPAN></DIV>
<DIV dir=ltr align=left><FONT size=+0><SPAN class=629071815-14042010><SPAN
class=simulatepre1><SPAN
style="FONT-SIZE: 14pt; mso-bidi-font-family: 'Times New Roman'"><FONT
face=Arial color=#0000ff size=2><SPAN style="mso-spacerun: yes"><SPAN
class=959432317-13042010></SPAN></SPAN></FONT></SPAN></SPAN></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT size=+0><SPAN class=629071815-14042010><SPAN
class=simulatepre1><SPAN
style="FONT-SIZE: 14pt; mso-bidi-font-family: 'Times New Roman'"><FONT
face=Arial color=#0000ff size=2><SPAN style="mso-spacerun: yes"><SPAN
class=959432317-13042010>Please let me know if you would be interested in seeing
our available candidates. For a direct hire, our placement fee is
typically 20% of the first year salary. However, I would be willing to
discount our fee by 5% for our first placement. Also, we would be glad to
provide you with candidates for contract-to-hire. If interested in
contract-to-hire, we would need to know the max bill rate that you would expect
from us. For direct hire, what is the salary range for this
position?</SPAN></SPAN></FONT></SPAN></SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT size=+0><SPAN class=629071815-14042010><SPAN
class=simulatepre1><SPAN
style="FONT-SIZE: 14pt; mso-bidi-font-family: 'Times New Roman'"><FONT
face=Arial color=#0000ff size=2><SPAN style="mso-spacerun: yes"><SPAN
class=959432317-13042010></SPAN></SPAN></FONT></SPAN></SPAN></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT size=+0><SPAN class=629071815-14042010><SPAN
class=simulatepre1><SPAN
style="FONT-SIZE: 14pt; mso-bidi-font-family: 'Times New Roman'"><FONT
face=Arial color=#0000ff size=2><SPAN style="mso-spacerun: yes"><SPAN
class=959432317-13042010>I will appreciate your reply, and hope that we can help
out. Please let me
know.</SPAN></SPAN></FONT></SPAN></SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT size=+0><SPAN class=629071815-14042010><SPAN
class=simulatepre1><SPAN
style="FONT-SIZE: 14pt; mso-bidi-font-family: 'Times New Roman'"><FONT
face=Arial color=#0000ff size=2><SPAN style="mso-spacerun: yes"><SPAN
class=959432317-13042010></SPAN></SPAN></FONT></SPAN></SPAN></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT size=+0><SPAN class=629071815-14042010><SPAN
class=simulatepre1><SPAN
style="FONT-SIZE: 14pt; mso-bidi-font-family: 'Times New Roman'"><FONT
face=Arial color=#0000ff size=2><SPAN style="mso-spacerun: yes"><SPAN
class=959432317-13042010>Best
Regards,</SPAN></SPAN></FONT></SPAN></SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT size=+0><SPAN class=629071815-14042010><SPAN
class=simulatepre1><SPAN
style="FONT-SIZE: 14pt; mso-bidi-font-family: 'Times New Roman'"><FONT
face=Arial color=#0000ff size=2><SPAN style="mso-spacerun: yes"><SPAN
class=959432317-13042010></SPAN></SPAN></FONT></SPAN></SPAN></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT size=+0><SPAN class=629071815-14042010><SPAN
class=simulatepre1><SPAN
style="FONT-SIZE: 14pt; mso-bidi-font-family: 'Times New Roman'"><FONT
face=Arial color=#0000ff size=2><SPAN style="mso-spacerun: yes"><SPAN
class=959432317-13042010>Mark</SPAN></SPAN></FONT></SPAN></SPAN></SPAN></FONT></DIV></FONT></SPAN></DIV>
<DIV> </DIV>
<DIV align=left><FONT face=Arial size=2>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt" align=left><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Mark Anderson</SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt" align=left><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Senior Account Executive</SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><STRONG>iTech Solutions,
Inc.</STRONG></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><?xml:namespace prefix = o ns =
"urn:schemas-microsoft-com:office:office" /><o:p><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Direct:
952-513-2140</SPAN></o:p></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><o:p><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Toll Free: 800-709-4740 ext
718</SPAN></o:p></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><o:p><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Fax: 952-216-0178</SPAN></o:p></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><A
title=blocked::mailto:clukas@itechsolutions.com
href="mailto:manderson@itechsolutions.com">manderson@itechsolutions.com</A></SPAN><o:p></o:p></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><A
title=blocked::http://www.itechsolutions.com/
href="http://www.itechsolutions.com/">www.itechsolutions.com</A></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN><o:p><EM>One of the fastest
growing IT Services and Staffing companies in the U.S. by INC.
magazine!</EM></P></o:p><SPAN
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<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> tclug-jobs-bounces@mn-linux.org
[mailto:tclug-jobs-bounces@mn-linux.org] <B>On Behalf Of </B>Torleiv
Flatebo<BR><B>Sent:</B> Wednesday, April 14, 2010 10:50 AM<BR><B>To:</B>
tclug-jobs@mn-linux.org<BR><B>Subject:</B> [tclug-jobs] Technical Support
Manager wanted for a SaaS email company in St. Paul<BR></FONT><BR></DIV>
<DIV></DIV>
<P>Note: This position is perfect for someone who has been on the Operations
side, but wants more human interaction, or someone who has been on the
Support/Tech Sales track, but wants more income potential or technical exposure.
Regardless, the person who fills this position will be extremely motivated and
client-focused. Also, I am the hiring manager, you can contact me
directly.<BR></P>
<P><A class=moz-txt-link-freetext
href="http://www.govdelivery.com/techsupp_mgr.php">http://www.govdelivery.com/techsupp_mgr.php</A><BR></P>
<P>GovDelivery is seeking a highly-motivated individual to lead its Technical
Support Group in providing outstanding second-and third-level customer support.
The Technical Support team operates as a single point of contact for the company
to understand and communicate any issues in the GovDelivery production
environment. This group primarily operates as a bridge between Client Services
and Operations and Development, managing any production incident, defect list,
production releases and successful operation of GovDelivery production
software.</P>
<P>The successful applicant will be assertive and responsible, capable of
managing multiple projects and priorities, and have experience delegating and
monitoring the work of others.</P>
<P>The Technical Support Manager reports directly to the Director of Operations
and manages a staff of two Technical Support Specialists.</P>
<P><STRONG>Responsibilities</STRONG></P>
<UL type=disc>
<LI>Primary holder of the SLA for GovDelivery production software
<LI>Manage a group of Support Engineers that provide second and third-level
technical support for GovDelivery production software
<LI>Incident Management
<LI>Release Management
<LI>Must understand at a technical level all GovDelivery production software
<LI>Employee performance management and coaching
<LI>Create custom reports and SQL to fulfill customer requests
<LI>Provide detailed bug and enhancement requests to the Development Team
<LI>Manage and participate in rotating on-call application support </LI></UL>
<P><STRONG>Requirements</STRONG></P>
<UL type=disc>
<LI>Minimum 2 years of experience managing a Technical Support group
<LI>Ability to make leadership decisions quickly and efficiently in a
deadline-oriented environment
<LI>Degree in Computer Science or related field (4 yrs) or equivalent
experience
<LI>Must have proven organizational (time management and prioritization)
skills
<LI>Excellent oral (phone and direct) and written (email and traditional)
communication skills are required
<LI>Attention to detail and follow-up / coordination skills
<LI>Experience working with the UNIX command line
<LI>Experience in advanced HTML methods
<LI>Experience working with Oracle or SQL
<LI>Self starter </LI></UL>
<P><SPAN class=text><STRONG>Additionally, the right candidate for this position
will likely meet most or all of the following requirements</STRONG></SPAN> </P>
<UL type=disc>
<LI>Experience working with enterprise SaaS or web-hosted software
<LI>Experience with email technologies on the server and client side
<LI>Experience with scripting languages in UNIX
<LI>Experience with a ticketing system such as SalesForce or a bug system
<LI>Experience in the Java or Ruby programming languages </LI></UL><BR>--
<BR><SPAN style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: Calibri">Torleiv
Flatebo | Director of Operations </SPAN><BR><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Calibri"><FONT
color=red>Gov</FONT>Delivery, Inc. </SPAN><BR><SPAN
style="FONT-SIZE: 10pt; COLOR: gray; FONT-FAMILY: Calibri">408 St. Peter St, Ste
600 | St Paul, MN 55102 <BR>651.379.6226 or 866.276.5583 ext. 226
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